Shipping Policy

Currently, we offer shipping services to customers currently within the United Kingdom.

Once you have successfully placed an order, our team will process it within 2 business days. The processing time may vary depending on product availability and order volume. We strive to process orders as quickly as possible to ensure timely delivery.

To ensure secure and prompt delivery of your order(s), we partner with reputable shipping carriers. The specific shipping method and carrier will be determined based on factors such as product type, size, weight, and delivery destination. Currently, we offer the following shipping options:

Delivery within 24 hours to 3 business days. Please note that the estimated delivery time mentioned above is an approximate timeframe. While we make every effort to meet this timeline, factors beyond our control, such as weather conditions or unforeseen circumstances, may occasionally cause delays. We will provide you with a tracking number once your order has been shipped so you can monitor its progress.

Shipping charges are calculated based on the total weight of the ordered items, the shipping method chosen, and the delivery location. The shipping cost will be displayed during the checkout process before you confirm your order. Please review and agree to the shipping charges before finalising your purchase.

Upon shipment, we will provide you with a tracking number and relevant tracking details via email. You can use this information to monitor the status and progress of your package on the carrier’s website or by contacting our customer support team for assistance.

While we make every effort to ensure timely deliveries, unforeseen circumstances may occasionally arise that could cause delays or delivery issues. If you encounter any problems with your shipment, such as a delayed delivery or damage during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

If you need to modify or cancel your order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, provided the order has not been shipped. Please note that once an order has been shipped, modifications and cancellations may not be possible.

All customs and duties associated with the import of products are the responsibility of the customer. Please familiarize yourself with the relevant customs regulations and fees in your country, as any additional charges imposed by customs will be your responsibility.

For information regarding our returns and refunds policy, please refer to our dedicated policy page on our website. By placing an order with us, you agree to comply with all the terms and conditions outlined in this shipping policy. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. We are here to help! We appreciate your business and look forward to serving you.